Hello to all you landlords of Edinburgh Festival Apartments…
I would like to take this opportunity to wish you all a happy new year and remind you of the great importance of updating you availability on our calendars.
There are a few reasons why this is so important:
firstly because if you have the right price in the calendar you are going to get lots more bookings and it will help you maximize income though the site and that’s is why we are all doing what we are doing.
Also updating properly means that you will not get double bookings and will not have to lose 15% of the price they have paid, as you know if availability is not updated and a booking comes though it is up to yourself to pay this amount back to the customer if we can not find anything else within the price range.
In some cases this is not a hard thing to do but in festival time of rugby weekend or bank holidays it is a huge problem and it is a lot of hassle not just for you but for us and also the customer him self.
This has happened a lot over the last few years and that is why here at Edinburgh Festival apartments we made the new terms and conditions early last year and sent them out to all of you.
I would like to think that this has been a good year for most parties involved and i hope we keep doing this as well next year and for years to come after that.
If there is any thing at all that you don’t understand please do not hesitate to call Mathew in the office as he can help you with problems and if he cant he can escalate it to the people at super control and try to find a solution to any problems.
This will go out to all of our customers past and present both to remind you that we are looking to improve the service to the people we have on board at the moment and to try to bring back some of the old customers as we are very grateful for there past business.
If you have seen any irregularities with your properties in the past or if you have any problems now please send me a quick email and we will do all we can at the start of the year to iron out any problems.
Thank you for your time and your trust.
Edinburgh Festival Apartments